Roadmap

Here's a roadmap for Servicechanger's product development, organized by timeframe and focus areas: Features, Security, User Experience, and Innovation.

Last Updated: March 19, 2025

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Short-Term Goals (Next 6-12 Months)

1. Joiners, Movers, Leavers

   • Type: Feature

   • Description: Expand automation in identity lifecycle processes and workflow management. Automate tasks like user provisioning, deprovisioning, and role assignments to improve efficiency and reduce manual errors.

2. User Experience Enhancements [Deployed]

   • Type: User Experience

   • Description:

     • Improve UX/UI: Redesign the user interface and experience based on user feedback to make the platform more intuitive and user-friendly.

     • Add New Mass Execution Features: Introduce functionalities that allow administrators to perform bulk actions, saving time on repetitive tasks.

3. Email Group Feature [Deployed]

   • Type: Feature

   • Description: Develop a feature where adding an attribute can automatically generate a distribution group. Simplifies the management of email groups based on user attributes.

4. Mass Group Mining Feature [Deployed]

   • Type: Feature

   • Description: Implement an option to mass-add groups to features based on a certain percentage match. For example, add all matching groups above a 70% similarity threshold to streamline group management.

5. Self-Service Portal [In Development]

   • Type: Feature / User Experience

   • Description: Develop a self-service portal that allows users to manage certain aspects of their accounts independently. Specifically, enable attribute owners to control access rights (groups) associated with their attributes. This empowers users to own and manage their attributes, streamlining access control and reducing administrative overhead.

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Mid-Term Goals (12-24 Months)

1. License Management

   • Type: Feature

   • Description: Build a smart license management feature for both on-premises and cloud applications. Helps organizations track and optimize software license usage.

2. Real-Time API [Deployed]

   • Type: Feature / Innovation

   • Description: Develop connectors for popular systems and enhance API capabilities to ensure seamless integration with various platforms and services.

3. Expand IGA Functionality

   • Type: Feature / Security

   • Description: Introduce comprehensive access governance features, including:

     • Access Reviews: Facilitate periodic reviews of user access rights to ensure compliance.

     • Attribute Management: Enhance management of user attributes for more precise access control.

4. Develop AI/ML Features

   • Type: Innovation

   • Description: Implement basic AI-driven access recommendations to enhance decision-making in access control. Leverage machine learning to suggest appropriate access rights based on user roles and behaviors.

5. AI/ML Advancements

   • Type: Innovation

   • Description: Enhance AI capabilities with:

     • Predictive Analytics: Use AI to predict access needs and potential security risks.

     • User Behavior Analytics: Analyze user activities to detect anomalies and improve security posture.

6. Control Tower Feature

   • Type: Innovation / Feature

   • Description: Build a Control Tower feature for service desk or IT teams to manage major incidents effectively. Includes functionalities like:

     • Root Cause Analysis (RCA): Analyze and identify the root causes of incidents.

     • Postmortem Management: Document and review incidents after resolution.

     • Automated Communications: Send out update emails to users based on specific attributes during incidents.

7. Extend API Feature

   • Type: Feature / Integration

   • Description: Expand API functionality to support ITSM / ESM ticketing tools such as Freshservice, TOPdesk, ServiceNow, Jira Service Management, and others. This will enable automated ticket creation, status updates, and seamless integration between identity management and IT operations.

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Long-Term Goals (24+ Months)

1. Market Expansion

   • Type: Business Development / Strategy

   • Description: Explore new markets and industries by tailoring the solution to meet specific regulatory and operational needs. Includes localization and compliance with regional regulations.

2. Multi-Provider Integration

   • Type: Feature / Innovation

   • Description: Integrate identity providers beyond Azure Entra ID, such as Google Workspace and other popular platforms, to broaden the solution's applicability.

3. Continuous Innovation

   • Type: Ongoing Development

   • Description: Keep evolving ServiceChanger with new technologies, security enhancements, and automation capabilities to stay ahead of industry demands.

4. Application / Infrastructure Logging

   • Type: Monitoring

   • Description: Make application logs available via a in-app logscreen (and API).