Roadmap
Here's a roadmap for Servicechanger's product development, organized by timeframe and focus areas: Features, Security, User Experience, and Innovation.
Latest update: 15-11-2024
Short-Term Goals (Next 6-12 Months)
1. Enhance Automation
Type: Feature
Description: Expand automation in identity lifecycle processes and workflow management. Automate tasks like user provisioning, deprovisioning, and role assignments to improve efficiency and reduce manual errors.
2. User Experience Enhancements
Type: User Experience
Description:
Improve UX/UI: Redesign the user interface and experience based on user feedback to make the platform more intuitive and user-friendly.
Add New Mass Execution Features: Introduce functionalities that allow administrators to perform bulk actions, saving time on repetitive tasks.
3. Email Group Feature
Type: Feature
Description: Develop a feature where adding an attribute can automatically generate a distribution group. Simplifies the management of email groups based on user attributes.
4. Mass Group Mining Feature
Type: Feature
Description: Implement an option to mass-add groups to features based on a certain percentage match. For example, add all matching groups above a 70% similarity threshold to streamline group management.
5. Control Tower Feature
Type: Innovation / Feature
Description: Build a Control Tower feature for service desk or IT teams to manage major incidents effectively. Includes functionalities like:
Root Cause Analysis (RCA): Analyze and identify the root causes of incidents.
Postmortem Management: Document and review incidents after resolution.
Automated Communications: Send out update emails to users based on specific attributes during incidents.
Mid-Term Goals (12-24 Months)
1. License Management
Type: Feature
Description: Build a smart license management feature for both on-premises and cloud applications. Helps organizations track and optimize software license usage.
2. Improve Integration
Type: Feature / Innovation
Description: Develop connectors for popular systems and enhance API capabilities to ensure seamless integration with various platforms and services.
3. Expand IGA Functionality
Type: Feature / Security
Description: Introduce comprehensive access governance features, including:
Access Reviews: Facilitate periodic reviews of user access rights to ensure compliance.
Attribute Management: Enhance management of user attributes for more precise access control.
4. Develop AI/ML Features
Type: Innovation
Description: Implement basic AI-driven access recommendations to enhance decision-making in access control. Leverage machine learning to suggest appropriate access rights based on user roles and behaviors.
5. AI/ML Advancements
Type: Innovation
Description: Enhance AI capabilities with:
Predictive Analytics: Use AI to predict access needs and potential security risks.
User Behavior Analytics: Analyze user activities to detect anomalies and improve security posture.
6. Multi-Provider Integration
Type: Feature / Innovation
Description: Integrate identity providers beyond Azure Entra ID, such as Google Workspace and other popular platforms, to broaden the solution's applicability.
7. Add Self-Service Portal
Type: Feature / User Experience
Description: Develop a self-service portal that allows users to manage certain aspects of their accounts independently. Specifically, enable attribute owners to control access rights (groups) associated with their attributes. This empowers users to own and manage their attributes, streamlining access control and reducing administrative overhead.
Long-Term Goals (24+ Months)
1. Market Expansion
Type: Business Development / Strategy
Description: Explore new markets and industries by tailoring the solution to meet specific regulatory and operational needs. Includes localization and compliance with regional regulations.
2. Continuous Innovation
Type: Innovation
Description: Stay ahead of emerging trends by:
Investing in R&D: Allocate resources to research and development to explore new technologies.
Incorporating Cutting-Edge Technologies: Adopt innovations like blockchain for identity verification, advanced AI models, and zero-trust security frameworks.
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