Microsoft Entra ID
Information about the integration
Last updated
Information about the integration
Last updated
After completing the onboarding process, you can proceed to grant access to ServiceChanger for operators, who are mostly servicedesk employees, IAM engineers, or system administrators.
Be aware that there is only one role available: ServiceChanger Manager. This role grants operators the authority to delete and update all users, groups, and user-group relations, including bulk actions. Therefore, it is crucial to carefully consider whom to grant access rights.
Open portal.azure.com, sign in and navigate towards Azure Entra ID.
Go to "Enterpise applications"
Now find "Servicechanger.com" and click on it.
After opening it, you will find 'Users and Groups' in the left-side menu. Here, you will be able to add users or groups, granting Single Sign-On (SSO) access to ServiceChanger for operators.
Field mapping between Azure Entra ID and ServiceChanger is not customizable; it's intrinsic to the system's design and development.
These mappings serve as the foundation for the Role-Based Access model.
Job title
Job title
Department
Department
Office location
Location
First name
First name
Last name
Last name
Display name
Display name
User principal name
User principal name
Manager
Manager
Group name
Group name
Group description
Group description
Group type
Group type
OAuth 2.0/SSO: ServiceChanger utilizes OAuth 2.0/SSO for secure authentication and authorization processes.
Microsoft Graph API: ServiceChanger leverages the Microsoft Graph API to update Entra ID, facilitating efficient management of user permissions.
